NOTE: THIS BLOG IS NOW CLOSED! VISIT OUR NEW BLOG FOR TIPS AND ADVICE ON RUGGED ANDROID SMARTPHONES
It’s Monday, it’s raining hard here in Liverpool, although it’s nice and warm today. I sat down, held my breath and started up my PC…a sigh of relief as it boots up normally and all is well…so far! Seriously though I think we’ll be fine here as our data and security protocols are as good as we think they can be and certainly better than the NHS’s!!
Anyway back to the blog! So we all have a smartphone, many of those are now Android phones, in fact about 85% here in the UK now and we often forget that underneath that shiny chrome (or rugged thick plastic in our Raptor phone’s case!) there’s still a highly complex piece of electronics. Other than my drone, I don’t think there’s anything else that packs so much technology into such a small place and sometimes our phones can just pack up and freeze.
Even my trusty Nexus 6P freezes up sometimes, usually when I’m in fact using it with my drone!! So just what do you do when this happens, here are the steps we take when a customer has this issue:
Check the phone has actually frozen
Yes, cop out as it sounds, often an Android phone is simply locked, not frozen up. try to make sure the screen and all the physical buttons are totally unresponsive first.
Use the reset button if there is one
Our older R4’s had a rest button which was really handy, however, most phones don’t have this now. If your Android phone does have one, now’s the time top use it!
Take the battery out
If your Android phone has a removable battery then this is our preferred way of resetting it. The reason for this is that it totally removes the power to the phone and gives it as full-a-reset as you can give it! Simply take the battery out, leave for about 15-30 seconds to be sure it’s died and then put the battery back in and power up your phone as normal.
If the phone doesn;t p[ower up by the way then the battery probably needs charging.
Reset the other way!
Whilst rugged Android smartphones have a removable battery, most consumer phones don’t but all is not lost! Simply press your power button and hold it down…keep holding it, usually for about 15 seconds or more on some phones and eventually your Android phone should switch off and then magically reboot fresh and ready for use once again.
Check the touch screen
One last word on this is that sometimes the phone hasn’t frozen at all and it’s, in fact, the touch screen that has given up. You can usually tell this if the buttons are also not responsive but not always so if the phone goes through a definite reboot but you still can;t get into it with the usual swipe right of the screen or by entering your pin then the touch screen is probably not functioning any longer.
That’s it’s, nice and easy. Check back soon for more tips and articles!