A warm welcome for a new employee

8 07 2009

Hi Everyone

Whilst other companies in our market struggle and make redundancies, Rugged and Mobile is growing by continuing to deliver great service, unparalleled product knowledge as well as building fantatsic relationships with you, our wonderful customers. 

We’re employing and it delights me to introduce our newest chap!

The latest addition to our team is Liam, a new Sales consultant who will be learning our products and services in the next month.  He’s a great guy, very “Rugged and Mobile,” focussed on quality and we’re really looking forward to working with him.

He’s very eager to contribute here and we’ll be letting him lose on you very soon!

In the mean-time keep speaking to us and i’ll be in touch with a new blog later in the week.

Regards

Dave Kind





iPhone v3.0 – Part 1 – Upgrading the iPhone 3G

20 06 2009

Hi Everyone

As you know I’m a Microsoft bod at heart but as with so many others the iPhone really did catch my attention. I like to think (or fool myself) that I’m not bothered how it looks but one thing for certain is that I am bothered at how well it helps me run my hectic business schedule. It has been great and after 12 months of use and abuse it was time to test out the 2nd major update it’s tiny little operating system has had.

The upgrade process

I’ll be honest, I was quite happy with the latest incarnation of v2 and my iPhone 3G does everything it needs to do for me. It’s always a risk upgrading from a stable version of an OS to a new one, especially when I rely on it so much for work. But…the voices of Gadget were running wild in my head and the text I received from O2 saying OS3.0 was ready to go, was just to much for me to ignore.

I was pleasantly surprised and in fact would go as far as saying that the upgrade was as easy as I have ever experienced. iTunes fired up, the download took about 6 minutes and after another 10 the phone was all done with all my programs, data and in fact everything that was on the phone seemingly untouched and in place. O2 set up the MMS service in seconds and after about a 15 minute painless activity all was done.

The new features

There are lots of new features to talk about, and many of these are tweaks to the API that will become visible through new applications in the near future. However for me these are the main things that impact me, both good and bad on the iPhone itself.

The good…
Spotlight search
The search facility is absolutely fantastic and works just like the web-cast previewed it. One flick left from the home screen, type in what you want and everything just lists whether its a contact, file, email, tune or whatever and it’s fast! For me, this is a killer application and one thing I noticed was when searching emails, it doesn’t just search the list stored on the phone, but will search and return results from your server too. I cannot stress how useful this will be to business users searching for that lost email whilst in the field.

Internet tethering
Oh the debate this has caused! I’m discuss this more in a different post you can find here. Internet Thethering.

For me I was really looking forward to being able to use my iPhone to connect my laptop to the Internet and thinking I had an “unlimited” iPhone bolt on was naive! Internet tethering is enabled in the UK with O2 but you have to buy an extra bolt on to your plan to do so, even if you’re a business user. You can see more about this here @O2 Tethering. I don’ know how this will be monitored and I don’t know if you’ll be able to use the service unnoticed if you keep your bandwidth down but it’s a shame O2 just didn’t enable it for free when you’re paying for it anyway.

Cut and paste
The new cut and paste feature is welcomed by me, it will mean much better productivity when writing emails on the move and it works in a nice intuitive manner.

Landscape keyboard
This is now available for texting, email, notes and in Safari and is great for larger fingered people like me. It actually does make a difference and along with the cut and paste it will definitely make the iPhone an even more useful device for editing documents and emails.

MMS and text changes
Long awaited for me, not only can you send pictures directly to other phones (just like every other phone!!!) but also loads of other types of media too. It works well, integrates fantastically with the existing text application and now that you can also delete individual texts rather than having to delete the whole conversation, will mean the iPhone is finally a true communication centre for me. This is going to cost me a small fortune in MMS texts!!!

Calendar tweaks
New tweaks to the calendar include support for CalDAV, which is a commonly adopted calender sharing standard used by lots of the calender providers out there.  I’ve already played with this to create a pretty decent team calendar and it syncs well with the iPhone.  The other is subscriptions, so you can get sent calendar updates from, say your favourite band or football team.

Note syncing
This is a biggy for me!! I need notes to help me through my busy days and syncing these with outlook will be a great help for me and my team.

Voice memo
Useful, although the iTalk application I used for free was pretty good too. Where this wins though is that you can quickly share your recordings over email or MMS. I think this will be something that quietly becomes a well used feature of the iPhone.

Shake shuffle
Not a particularly business focused subject but the shake feature in the iPod is really nice!

Operation and speed
One downside that upgrades tend to bring is that they make the device slower as new functionality is crammed onto the same aging hardware. However for me I am pretty sure the phone is a little slicker in places and perhaps just a tad slower in some. The Wifi seems slicker and the 3g handover seems to work better and so far no signal drop-outs like I used to get before.

Now the bad…
Theres not all that much but

Overall design
Is it me or does the overall design and feel appear a bit less appealing? The text underneath the main 4 icons, the SMS icon and the general tone of the graphics seems different in an ever-so-slightly worse manner?

Errors
When sending an SMS text, I sometimes get an error popup saying something like “Could not be undone.” not sure what that’s about.

The untested…
There are loads of things I just don’t use, won’t ever use or I haven’t had a chance to test yet. A2DP stereo bluetooth, app centre subscriptions, stocks app upgrades, parental controls to say a few. If anyone has any feedback then your comments are welcomed below.

To upgrade or not!
Other than the usual, isolated and unlucky issues some people get with the upgrade process, I can’t really see any reason for not upgrading. My data remained safe, there are great new features to use and the overall look, feel and operation of the device remains pretty good. Give it a go!!

Next we’ll have a look at the new 3GS and discuss the extra features this will bring. Part 2 – The iphone 3GS





A first look at RFID Technology

18 06 2009

Overview

Radio Frequency Identification (RFID) is a technology that has actually been around for some time, despite the more recent industry buzz. It’s a technology that has evolved slowly over the years rather than suddenly entering the scene with a bang, with its roots coming from military radar as far back as World War 2. It’s said that German planes were encouraged to roll as they returned back to their bases and as they did so the radio signal they reflected back to the base radar systems changed and as such created a crude signature that identified them as friendly.

The British soon developed small receivers that were fixed to their planes. On activation from a specific radar signal, they would wake up and send back a code that effectively identified the plane as friendly. This was known as the IFF (Identify Friend or Foe) system and RFID as we know it today was born!

How does RFID work?

RFID still works today by essentially having a transmitter or scanner and a transponder or “Tag”. The scanner creates the power and the demand for communication, whilst the transponder, which is typically passive, wakes up on demand from the scanner to answer the communication in some way.

A common example of RFID at work is a door entry system that is used to secure offices. Many of us have seen the credit card sized employee badge that is “wafted” by a scanner in order to open a door and the chances are this will be RFID technology at work. As the card comes into range of the door transmitter, it wakes up and communicates with it. If the codes pass a certain test then the door will open.

RFID communication can be secured using industry standard protocols or it can be left open, depending on the application.

The technical bit!

So we know that RFID uses radio waves to operate and today and it pretty much uses the same radio technology as many of the other wireless technologies we know and use daily such as Bluetooth and Wi-Fi. RFID sits within the 30 kHz to 300GHz bands where some frequency bands within this range (listed below) are available for licence-free RFID systems. These bands are typically where we sell hardware within and support RFID tag reading/writing solutions. This frequency range gives RFID a lot of flexibility in the way it can be used and we typically see the following areas ranges:

• Lower frequency (LF) 125-134 kHz.
Used when a fast read rate is traded off for range. It can also be used in more rugged environments where liquid and or interference from metals could be prevalent. Typical applications include cattle identification and car immobiliser solutions.

• High frequency (HF) 13.56MHz
This is the most commonly used RFID frequency band largely due to the wide adoption of smart card based RFID technology. It gives a good balance between ruggedness and range.

• Ultra high frequency (UHF) 860-960MHz
This is the one the supermarkets are interested in and is thought of as being the most practical for item-level tracking as it offers a good balance between range and the ability to read multiple tags at speed.

• Microwave frequency 2.4GHz
Microwave frequency is used where distance is the key driving force and we see it used in toll road collection booths. This is the same band used by Bluetooth and Wi-Fi systems.

Benefits of RFID

RFID is similar in principle to barcode technology but in application it’s very different and brings with it fantastic new functionality.

Contactless
RFID is a contactless technology capable of identifying and counting a diverse range of objects without contact, line of sight or even human intervention. I have helped develop various asset tracking solutions where either barcodes or RFID were being used and the difference in the application was unbelievable.

Using barcodes you had to find them, then you had to scan them, cleaning or replacing them as you went along. Whilst still a pretty good solution in most cases, with RFID you could simply walk around, wafting your transmitter and all the RFID tags would simply report in as they came in range.

Fast, simultaneous scanning
Depending on the equipment you use, the scanning rate compared to barcodes is unrivalled. Barcodes can only be scanned one at a time but an RFID solution can scan 100’s tags simultaneously.

A great example of this is the often touted RFID supermarket trolley. Whilst costs still inhibit the replacement of barcodes as the primary source of “checking out” in the supermarket, if products all used RFID, then you would simply walk through an RFID archway and your whole trolley would be scanned in one go whilst your loyalty card is updated and your credit card details taken as you walk out the store. The very way we shop could change forever.

Automatic
You don’t need to present the tag to the reader. It enables automatic communication between devices where even the range of communication can even be controlled. Toll booths use this technology so that vehicles can quickly pass through, often only having to slow down to a reasonable speed for the barrier.

Large, programmable memory
RFID is a programmable technology that can not only store huge amounts of different data in the tags but it can also be changed. If your door entry solution is compromised then you can simply reprogram the codes in the tags. Or change the tag data depending on some kind of workflow. For instance you could change a “Last scanned” date field on scanning or use a software application to change some other element of the tag data. I think this is the most exciting area of RFID that brings the most opportunity to the end user or business.

Tags are reusable
Because you can reprogram a tag it means they can be wiped, reprogrammed and re-used. This is proving a vital component to RFID solutions in order to make the ongoing consumable replacement not quite as costly as it would otherwise be. Make sure you have a re-use policy in your RFID solution as well as choosing the right tags for the job because it can often make a huge difference to your bottom line.

Robust
Tags are robust. You can get waterproof, sealed ones. Small ones, big ones and ones designed to be read from large ranges and most are tough enough to survive years of abuse. Added to that the solution they are part of is more robust too. If a tag is covered in dirt, it will still scan. If it’s under water, it will still scan and if you physically can’t find it then it will still scan if in range. Whilst you can get really tough, waterproof barcode labels, they are still susceptible to tearing, dirt coverage and will always require an ongoing replacement strategy if used in more rugged environments.

RFID is also much less susceptible to misreading due to the above.

Embeddable
Tags don’t have to be plastic dongle like devices or plastic card shaped! Car manufacturers are looking at ways to embed RFID tags into car parts in order to better identify specific parts in the fight against car theft. They can also be embedded into other items such as your passport, inside cardboard, clothes labels or even the human body!!

Why RFID isn’t used everywhere

So if RFID is so good why don’t we use it everywhere I hear you say! RFID, great as it is, has still not quite reached its tipping point and the main reason for this is cost. The typical costs to implement an RFID system, to properly create software and to then maintain and replace tags is still extremely high compared to existing technologies such as barcodes. To apply a barcode you’re usually talking 10ths of pennies, to apply the same RFID tag we need to talk full on pennies!

Another area is trust of the technology. We work with lots of new and emerging technologies at Rugged and mobile and what always frustrates me is how they get abused and then become misunderstood. Governments and large companies especially, jump on in there and always abuse or ill adopt technologies giving them a bad rap. We see it with GPS, with LBS, data capture in general and RFID is no exception. The public still see RFID as a way they are tracked and monitored which hides all of its great benefits. All new technology brings new problems that take us humans a little bit of time to get used to. Whilst businesses using RFID for internal projects seem to be gaining momentum now, we still see it hampered just a little bit with wide adoption as we still learn to trust how it is implemented and used.

Lastly standards, as always, have been a hindrance to progress but this is becoming less of an issue these days.

It will be a few years yet before our packet of cornflakes has an RFID chip on it but we are seeing more and more examples of RFID in the mainstream as costs continue to come down.

Who’s using RFID?

Whilst I harp on about RFID not being main stream, when you sit down and think about it, it is being used in many places. It’s used in monitoring cattle or animals, that chip you can have injected in your cat or dog is RFID and it stores all sorts of data about your pet if it’s found by the RSPCA. Marks and Spencer uses RFID tags in its Per Una range of clothing. Go and take a look next time you’re in town and you’ll see the tags that get programmed and then used to track and trace items through their supply chain and can ultimately be used to ID the wearer in the future

Most of the hardware manufacturers we resell offer RFID scanners of some nature. Cipherlab, Datamax and Intermec all offer integrated solutions, whereas Motorola, Honeywell, Zebra and Grabba all offer snap-on or 3rd party products.

Don’t forget that Rugged and mobile offers a whole range of RFID hardware and software solutions and we’re always happy to talk and advise you on how RFID can improve the identification and tracking process within your business.





Rugged and Mobile eShop update

12 06 2009

Hi Everyone

Just a quick update on how we’re getting along with our eShop. Good news is that we have the last of our partnerships in place which will allow us to sell TomTom 7.0 software and some Acer PDA’s.

The website has gone through an official Alpha test this week and we’re building in the catalogue now and going live next week. We’ll ramp up the products over a 2 week period to ensure that all our data feeds are working properly but remember we can find most products if you call us and give us a few days.

You’ll be able to order through our website using your credit card and you’ll be able to log in to Service Gateway, our support portal from the main page. We’re also busy building in our business approval service right now so that approved businesses will be able to order via invoice online. In effect you’ll be able to get an online credit account with us.

We’ve also got development of the project element of Service Gateway under-way so we’ll soon be running our projects through this portal too. It’s really going to put service at the heart oif what we do and we very proud to be able to put our customers at the centre of our business.

I’m really excited about this. The shop looks great it will make us unique in our market and will give customers something that a lot of you have been asking about.

Regards

Dave





Top 10 tips when buying a barcode scanner

12 06 2009

The world of barcodes can at best be a very confusing subject and making the right decision when buying the right barcode hardware for your business can be a road littered with potential issues.
A leap of faith by you, the customer is often required at some point and this article gives you 9 quick lessons to think about when buying your hardware and hopefully makes that leap of faith a small confident step rather than a huge leap!

If you can take just a couple of pointers from this article you will save yourself a lot of grief that could also cost you a lot of time and money.

Tip 1 – Reseller Impartiality

Some resellers have ties with certain products or manufacturers and all they want to do is push these products, making huge margins at the expense of their customers who more often than not come unstuck at some point with the wrong hardware. They might be a UK distributor for a certain manufacturer, they might get preference due to sales of certain equipment or they might have other reasons to peddle something that benefits them and not necessarily you.

I hate selling unethically like this and just because the customer hasn’t asked the right questions, doesn’t mean it’s OK.

When it comes to the big manufacturers, Motorola, HHP, Honeywell, Intermec etc, then it’s less likely that anything suspect is going on because they run tight ships for the benefit of the honest reseller and their customers. If a piece of kit is put in front of you from some Korean or Chinese based manufacturer you’ve never heard of before then beware because it often brings a whole host of problems with it too.

Ask if they sell to resellers or have any ties with manufacturers or distribution partners as this is a giveaway and also ask plainly if they import or distribute on behalf of the manufacturer.

I want to leave it there on this lesson, but just be aware that I have seen countless companies come unstuck later on because they got pushed into a piece of equipment that looks good in an office but in the real world was never going to work for them. One company I worked for in the past peddled a certain manufacturer like this when they couldn’t even get the sales dept to ring them back within 48 hours! Don’t even ask me about the level of support they offered and we wouldn’t have a manufacturer on our lists who offered this level of service. If in doubt pose the question in our forums, ask us or even email/phone the manufacturer’s sales departments yourself. If their sales teams take 24 hours to get back to you then what is the support going to be like?

Tip 2 – Barcode compatibility

Pretty obvious I hear you say but believe me a lot of people have come unstuck on this. You need to ensure that the scanner will scan the barcodes you need it to so buying a 1D Laser scanner is simply not going to work on many 2D barcodes. Likewise I see so many people double their costs immediately buying 2D scanners and never using them on anything but 1D barcodes where they can often underperform laser scanners. Its horses for courses here so make sure you buy what you actually need! If in doubt try and evaluate the product……

Tip 3 – Evaluate

If you’re buying a fair few scanners then ask your reseller if they will send you an evaluation unit. For the cost of a bit of postage you’ll be able to play with the unit in the situation it will be used in which will not only uncover any potential pitfalls but also give you the ability to get feedback from your users as well. This brings me onto my next tip…

Tip 4 – Get user feedback

Your users are often a sticking point with any solution and make sure you take into account their thoughts and feedback. The most successful solutions we deliver are when the customer has a user involved in their project who is fully committed to evaluating and spending the time getting the right product for their business.

Doing this will also enable you to ask better questions when talking to resellers, focussing in on the right product for you.

Tip 5 – IP rated does not necessarily mean rugged to you

We have another article on ruggedness. Search our blog for the term “Rugged.” The common mistake people make here is that they think an IP rated device makes it tough! Remember that IP rating is about dust and water resistance not about how far you can drop it or how many times you can drive over it with a fork lift truck before breaking it (that’s usually only once by the way!!). Ask about drop specs too. Although manufacturers don’t have a standard way to measure this, most do drop test on solid concrete and give you the height it is tested from.

Another word of warning here is that this is not about a warranty/support issue and many buyers come with the wrong mind-set on ruggedness. Manufacturers have no way of determining whether you have dropped a 1.5m drop specified device from 1.8m! It’s about what you are likely to be doing and how disruptive to your business having a device repaired or replaced is to your business. If you are working up ladders then get something that can be dropped from 1.8m+, if you’re working on the ground then 0.9m is often enough.

Tip 6 – Tethered or Wireless

Not an obvious one this, but going wireless is not always the best route. There’s no doubt about it that wireless scanners are great and can offer huge benefits. However wireless freedom and battery life is often a delicate balance and believe me, your users will not use that charging cradle like you think they will!! Batteries are also an extra consumable that will require replacement at some stage dependant on usage.

Also consider your environment and the potential interference you might already have. Wi-Fi based scanners are great because you can use them often reliably over 100m ranges, but if there’s already other Wi-Fi networks around, or perhaps other manufacturer scanners working along-side each other, then they can interfere with each other. At best you need someone who can configure Wi-Fi correctly. At worst interference will repeatedly bring your network down.

There are also other ways at minimising this. You could use a Bluetooth scanner but range is often the loser here. Some manufacturers offer their own proprietary systems, based on Wi-Fi but better at dealing with interference.

It also brings new considerations with it such as what your software solution will do if a scan is dropped mid-way through or when the scanner goes out of range. A lot of companies buy new scanners, going wireless and realise that their proprietary software solution is not built for these eventualities, causing huge problems.

Get a site survey first if in doubt, talk to your reseller and try to get them onsite to take a look around.

Tip 7 – Batching data and scanner functionality

Another consideration is how connected you want your users to be to your systems. Most scanners don’t have memory and need to pass the barcode straight into your system, much like a tethered shop/EPOS handheld barcode scanner. Some will store data on them so your users can scan multiple barcodes and then upload data in a batch fashion. This can work for warehouse pickers or in areas where you know they will be out of range for periods of time.

If you need more, say some kind of functionality on the device itself then considering a batch scanner with Windows C.E. on it might be appropriate or indeed going the whole way and looking at the PDA/Handheld’s on offer that offer fully blown Microsoft Windows Mobile or CE operating systems and can handle fully blown applications. You see supermarket’s using MC9000’s and MC70’s like this on their shop floor.

Tip 8 – Configuration

This isn’t the biggest consideration but you do want to ease the configuration process, especially if you have a need to configure your scanners with a proprietary system. Most scanners come with scan sheets that will configure them correctly and you might be lucky enough to be able to use your scanners out of the box but time after time customers will buy scanners and realise that they do not work with their Nixdorf or IBM backend without complicated configuration. Make sure you mention your needs early on as it might also restrict the type of scanner that you can buy.

We offer a configuration service to our customers but we then store this information in your support area so that we do it once for you and you have the ability to do it later yourself.

Tip 9 – The cost Vs Value pitfalls

I cannot stress this enough!! It is a tight market we operate in and margins are ever under threat. Getting a device at lowest cost is always going to be a pressure for you but always look at overall costs.

Who looks like they will support you best? Is your reseller eager to work with you after the sale, do they seem happy to chat to you when you ring or email and do they respond quickly? Don’t forget that dealing with the big resellers might shave a few pounds off your price but it may also mean you will be a small customer who will not get the same attention as you would get with a slightly smaller reseller. I have even heard of resellers selling at under cost price just to get the business, which is not only illegal but you are also working with someone who is cost and not service based. Just watch your business suffer as you find they can’t support you or offer the service you need.

The world is changing and service and support should be at the heart of what you and your reseller do.

We’re passionate about what we do here and a problem here is like a challenge to us and once you’re with us you’ll see a community of people as well as trained staff that can help us get answers quickly.

Tip 10 – When it all goes wrong

The last area I wanted to mention is support. Remember that warranty and support are very different animals and increasingly if you do not buy support then manufacturers and resellers will not take you seriously when you inevitably have a problem. Why should they take your business seriously when you aren’t?

The best resellers, like us, will always give you your support options and will always talk to you on a service level rather than a cost level. Make sure you give your business the best chance of survival and in turn give your customers the best service you can. You can only do this if you protect your hardware from the eventualities that WILL happen. You can’t stop people from losing or breaking devices and devices in the field will get stolen.

Rugged and Mobile has a fantastic core support product that blends with manufactures offerings and most importantly is designed to keep you running.

Make sure you have the support conversation and remember you ultimately get what you pay for!!

There we have it, 9 tips that will hopefully help you when you’re buying your next equipment. There are of course many other things you need to talk about but these should get you asking the right kinds of questions and should stimulate the right reseller into understand your business.








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