Will Intermec finally be a brand that vanishes in 2013?

So, we move on to the penultimate in the established brands today by looking at Intermec.  You know, you  never know the real truth with these big companies, transparency is a word they simply don’t understand, so my opinion is what we have to rely on here. Intermec 10 years ago were an established, go to brand for me, but over the years they’ve had their issues, rumours have been everywhere and they have become far more difficult to work genuinely with in my opinion.  The result of this is that they are about to fail and be bought by Honeywell who have a $600M offer on table as we speak.

Why we sell Intermec

We sell Intermec because they are still one of the leading brands in the rugged market, their kit is still great quality and has it’s own innovative features and it is kit you can rely on.

3 Intermec Benefits

Intermec kit is stable, solid and good quality.

The service options are pretty good and we also have a nice process for warranty too.

Intermec arguably have the best voice picking solution in the business with their VoCollect system.

3 Intermec Drawbacks

Intermec kit is not cheap and some devices you have to argue are possibly over the top for all but the most rugged scenario’s.

Intermec has become far more difficult to work out the past few years and staff have turned over quite a bit. I’m not sure we know where we stand with them right now, especially with a take over happening and rumours about an investigation into their management too.  Is that a safe bet for your business to run on?

Some warranty service costs take the P***.  We just had a device with a failed scanner and it cost £800 and 6 weeks  to fix….why?

http://www.ruggedandmobile.com

Meet Motorola – The market leader

So first up in our series looking at the rugged handhelds manufacturers we work with is Motorola.  I’m still pretty sure Motorola are still the leading provider of rugged handhelds in the data capture market, despite Honeywell currently buying everyone they see!  What is for sure is that Motorola are very established, they are great to work with and we understand their products and processes very well.

Why we sell Motorola

We sell Motorola Rugged handhelds because Motorola give us a stable, reliable platform that’s easy to commit to and build solutions on top of.

3 Motorola Benefits

Motorola like to work in a trusting way on deals and with resellers and there are clear processes we can use with Motorola to motivate everyone to win out of a deal.  This in turn gives you a product and support that works hard for you over years. We have a saying here “It’s hard to buy a bad Motorola!”  Whilst this isn’t strictly true these days with their cheaper products like the Motorola Es400 not quite living up to many expectations, it still holds true for most of their range.  The MC series of handhelds has many unique features, lots of patented ruggedness design features, they stay up to date and above all they just seem to work. Because Motorola are the most popular in our market, there’s always a forum or help at hand.

3 Motorola Drawbacks

OK, price is the clear drawback, you’re going to pay £1000 for a device not £600 here unless you go for the ES400 or MC45 where you have to compromise. Whilst the comprehensive service options are good, basic Motorola warranty support is what you’d get from any large corporate. We feel you get treated like a number not a person a little bit too often. Feature-wise there are better products for less these days, but only IF you buy from the right reseller. www.ruggedandmobile.com