Small Rugged PDA Group Test – Features/USPs/Benefits

14 10 2011

So this article is 2nd in our series of 4 Small Rugged PDA group Test blog and today we’re going to just take a look at the overall features, benefits and how the devices feel.  Very “What Car!”

Best Small Rugged PDA's in the hand - Dolphin 6000, CS40, DOTH-300

Best Small Rugged PDA's in the hand - Dolphin 6000, CS40, DOTH-300

In the Hand

Size is important in the Small Rugged PDA class, but it’s also about how these PDA’s feel and work in the hand too and I have to say that every one of these devices felt different when using and holding them.  The Honeywell and Cs40 are the smallest and lightest and felt like most like smartphones, the bump on the Dolphin 6000 isn’t really noticeable but the missing volume and any side keys on the CS40 were.  The chrome on the CS40 looks nice but why make it look nice when the text all over the back of the device makes it look shabby?

We only have a LF RFID version of the GSmart to test with so it has a big bump on the back of it but we know the std version of this is still a deep device and the most bulky device here but it also feels the most rugged and honest too.  It won’t fit into a pocket like the other 4 but you do feel like it’s a real Rugged PDA.

The H21 feels the largest here, despite not physically being the largest and it also had the most awkward keypad in my view although the qwerty keys were easier to type on than the CS40′s.  It misses dedicate scan buttons on the front face though like the others which in devices this size I think are more useful than on the side, where user expect the Windows Mobile dedicated keys like volume, camera and power.

The DOTH-300, despite being the largest on paper was surprisingly slim, slipped into the back pocket of my jeans easily and actually felt smaller than it should have.  It’s getting to get a small but dedicated fan base here I can tell you that!

Simple & Rugged - GSmart Keyboard

Simple & Rugged - GSmart Keyboard

Perceived Ruggedness

Now all of these devices are rugged, have drop specs and IP ratings but I have to say some devices just  feel more rugged than others.  The GSmart is clearly the toughest here, its plastics are rugged, buttons are large, simple and feel they will last a 3 year fight and it really is a Rugged PDA shrunk down.  The DOTH-300 comes in a close 2nd with big buttons again, nicely finished but hard plastics and a recessed screen; It just felt tough too.  The H21 and CS40 come next.  The H21 has a rubbery skin to it which I liked and our demo device seems to be keeping fresh,  The buttons though are poor with our demo device breaing after 3 months use.  The CS40, despite being the most expensive device here clearly uses what I feel are thinner/cheaper plastics.  The Dolphin 6000 is also clearly the least “tough” device here.  It uses shiny cheap plastics, feels the most flimsy (but not flimsy against a smartphone)  but then again its half the price of the CS40.

Price

Intermec’s CS40 tops the bill here, you won’t get much change out of £800 when you’re done.  You do get a choice of keyboard and a fully featured device though with 2D barcode scanner.

The H21 and GSmart come in next at around the £700 mark for very similar specs to the CS40 but you can spec down the 2D scanner for a 1D in both devices and the GSmart can have this removed or replaced with RFID.

Dotel’s DOTH-300 can be specced down to about £500 without the Barcode scanner and you can go a good £150 less than this if in base spec as you can spec out pretty much anything in this device so it really is a great alternative to a semi rugged or smartphone solution now.

The Dolphin 6000, is a clear winner here at £330 but you do have to buy a charge cable on top of that for about £25.

Size

Best described in the image below.  They’re all small compared to a Motorola MC65 which is considered a lightweight fully rugged PDA to us here.

Largest to smallest (MC65 on Right for comparison)

Largest to smallest (MC65 on Right for comparison)

Service

The DOTH-300 and GSmart can be serviced by us here, you won’t get better and faster repair services than us for anything, just ask our customers about that.  The Honeywell has a decent set of service products and despite being the “Cheapest” device here, the little Honeywell has an established and excellent repair and service system to rely upon.  Intermec’s service has been pretty poor recently for us, we’re making changes to make it better but for some reason RMA’s with Intermec are taking 5+ days to even get logged right now.  When the devices eventually get sent, they tend to be handled OK.  THe H21 still does not have a recognised Manufacturer lead service product which I think really hurts the device.

DOTH-300 "PIC" Stylus not to everyones taste

DOTH-300 "PIC" Stylus not to everyones taste

What we rate…

  • 2400mAh (3600 option) Lithium POLYMER batteries as std on DOTH-300.
  • The demo apps on the Dolphin 6000 are awesome, its the easiest device here to get playing with.
  • LF, HF and UHF RFID options on the DOTH-300 & GSmart.
  • Grippy casing of H21.
  • Scanner on CS40 is the best here.
  • Simple RH/LH keyboard layout on GSmart.

 What we hate…

  • Small 1530 mAh battery on Dolphin 6000, we hear that the Honeywell guys are telling people that the device “sips” power and doesn;t need anything bigger but we’ll be the judge of that in our benchmark tests next.
  • Guitar “Pic” stylus on DOTH-300 is not to everyone’s taste, although there is a full stylus available.
  • Buttons on H21.
  • USB and Micro-USB connectors will break on H21, CS40 and GSmart.

Features to note

The Dolphin 6000 is seriously cheap in this class and does this by using an MTK Chinese CPU and main board, along with a cheap 1D scanner but it does work as a package, the scanner is pretty decent and it’s not a slow device to use by any means and is going to rattle this market without doubt because people are looking for cheap that works.

The Doth feels so small in the hand but it’s extra size makes it feel like a small rugged PDA but with all the benefits of a larger one, the 2400mAh std battery os also bang on the money in this class.

Yes you can have any colour on the GSmart as long as its yellow!!  seriously though they will change the colours for larger orders,

The case on the CS40 is just cheap and nasty, chrome on the front, loads of text all over the back…Kind of like putting make-up on a sheep!!

Conclusions so far

Every device here brings something different but I think on balance of the above so far the Honeywell Dolphin 6000 and the Dotel DOTH-300 get the link juice for this blog.  They are showing that you can make a lower priced Small Rugged PDA and by using a bit of initiative keep the quality and featires high.

This will all remain to be seen as we take a look at the performance of each device in our next blog in the series… the benchmarks.

www.ruggedandmobile.com





Small Rugged PDA – Group Test

10 10 2011
Small Rugged PDA - The Group

Small Rugged PDA - The Group Small with Attitude

So this week we’re looking at small rugged PDA’s and we have a great selection of the little PDA’s to look at.  To be a small rugged PDA you need to be:

  • Small or super slim in some way
  • Rugged which means IP54 or above, a decent drop spec, clear device roadmap and comprehensive support products.
  • Have to have a full array of data capture options built-in like barcode scanners, RFID Readers.

This means no Semi-rugged here, these guys are proper tough small rugged phones that we can seriously say will last the fight.

The Test

We’ll go by day by this week and next and publish our findings we’ll do this in 5 individual blogs where we’ll focus on the group as a whole and give the individual devices their chance to shine too!  I’ll put the links here as we go along:

    1. Group Overview (today)
    2. Features/Benefits and USPs
  1. Technical and Benchmark/performance testing
  2. Opinion, final thoughts & Conclusions

Group Overview

Today we’re going to have a look at the small rugged PDA group in particular and discuss why they’re here, why some are not and what we’re hoping from them.

1. Intermec CS40

 The benchmark device for us here, it has everything you need but it is expensive.  Will the CS40′s high price be justified?

2. Opticon H21

Second most expensive device here although there is a price drop in the pipeline.  The H21 also has everything you need here with a few more options but will its support let it down?

3. Honeywell Dolphin 6000

The brand new contender from Honeywell.  Great pedigree from a manufacturer that is getting back on its feet.  The dolphin 6000 is seriously inexpensive but uses a Chinese MTK CPU and main board.  The budget option from the normally higher end manufacturer but will the risk win out?

4. Dotel Doth-300

The largest device here, but it’s so slim and inexpensive in configured down form that it sneaks in for the test.  New, very innovative and very well specced.  I gives the smallest 3,5″ LCD option.

5. Ganedata GX8900 (Gsmart)

Highly rugged, middle of the road on price, RFID options and a real work horse of a device.  Quirky colour scheme isn’t for some but its one great package from the Cipherlab owned Ganedata boys with great service and support.

We would have loved to have the Getac MH132, we couldn’t get hold of one for the test, you can see our first look here though.  Like-wise the Ganedata GX8010 doesn’t get in on this one as unless you have a specific need for this device, it’s now showing its age.  The new Cipherlab CP30 solves but it’s too new and we couldn’t get a device in time.  the Anything semi-rugged like the Motorola ES400 and Pidion Bm170 are not included in this test, great devices they may be but they’re in a different class when it comes to ruggedness.  No wimps allowed here!!

We’ll do a test each day this week and publish the results here for all to see with the aim of helping you decide on which one is our winner of the Small Rugged PDA class.

www.ruggedandmobile.com





Steve Jobs Dies

6 10 2011
Steve Jobs Dies

Steve Jobs

We’re all software geeks at heart here so we all wanted to just post an article on the sad passing of Steve Jobs who died earlier today after finally losing his battle with Pancreatic cancer.  By the age of 56 he had managed to change the world we live in, not once but many times and there are not many people on this planet that can say that!

We have one of Steve’s most famous phrases on the wall here in the office …

 

“We’re here to put a dent in the universe. Otherwise why else even be here?”

 

We live by that every day here and we hope Apple keeps this at heart as it finds a way without the great man.

Although not regarded as rugged , Apple and its development platform for the iPad and iPhone is something we love tinkering with and we have seen our fair share of Apple EPOS products too.

What won’t change are all the ipads and iphones on our desks and at home and the ubiquitous nature these products have become in our every day office lives.

Rest in Peace Steve, and at least God will know how to use his iPad now! ;-)

www.ruggedandmobile.com





Dotel DOTH-300 – A First Look

5 10 2011
The Dotel Doth-300

The Dotel Doth-300 - Slimmest Rugged PDA on the market

There’s no hiding from the fact that the small rugged PDA area of our market is hotting up and we’re seeing quite a few new devices entering this sector all the time now.  A Small Rugged PDA in our eyes has to be fully rugged (IP54+, Drop spec), it has to be repairable and have service contratcs and it also has to have a roadmap so as to not leave line of business customers hanging dry when they go end of line.

Dotel are yet another company from Korea who have a very interesting small rugged handheld device and we feel the Dotel Doth-300 could be a very well positioned and priced device that will give users a genuine reason to not buy Semi-Rugged PDA’s or smartphones.

Main Benefits and USP’s of the Dotel Doth-300

  • Super slim design
  • Small but with a large 3.5″ screen.  Is it a small rugged PDA or is it full sized?  The truth is that its super slim, and in between the two classes.
  • 278g, which is nearer semi or small rugged PDA in weight.
  • HF and UHF built in RFID reader options

What we rate!

  • 2 x 2400mAh Lithium Polymer Batteries in the box.  LI-POL (as seen in the iPhone and iPad) = Super high battery performance.
  • Quality, Established, top end Xscale PXA320 806MHz CPU.
  • 256MB RAM up to 1GB ROM.
  • This device is totally configurable.
  • Configurations can be changed after sale.  Send the device back here and we’ll add in a Scanner or RFID Reader.
  • Service and Support structure is very innovative and the full range of Rugged and Mobile extras will be available on all Dotel DOTH-300 devices.
  • Prices are looking very good and it will be a viable option on price alone against most Rugged PDA rivals.

What we hate!

There’s not much on paper, the QVGA LCD is a shame and the brightness looks slightly less against rival screens but thats about it until we see it!  UPDATE: This has been changed and there is aVGA option in the pipeline.  There’s also a Qwerty keyboard option coming very soon too!

We’ve got a demo unit in the post and you’ll see this next week when we test.  Dotel are small, but they have had devices in the field under different brands for a while now.  What I think Dotel have right is that they are turning to resellers to create an innovative community around their devices.  They might be small now but with fast support of resellers this can change in our market overnight.

www.ruggedandmobile.com





Top 7 Mistakes when deploying a Rugged Mobile solution

3 10 2011

Quick post today to highlight some of the most costly and sadly still most common mistakes we hear about from rugged PDA customers who have tried to deploy their mobile solution.  There’s no wrong and right here but there are a few biggies that we feel you need to watch out for.

1. Device Road map

This is probably the Number one issue and causes the most grief for customers.  You have to check out when the devices you want are going to go end of line and you have to talk to a reseller who can give you an idea of the best devices that will be there for you for 3-5 years in some shape or format.   Smartphone simply do not give you this option, you need to buy something that will easily port onto future device upgrades.

2.  Wrong Rugged PDA Device

Cheap devices always have a reason so make sure you know what’s missing and the more overt the reseller is about this the better as they’re showing themselves to be impartial.  The best resellers will know and offer many devices and will be able to quickly lead you, often empirically, to 2 or 3 devices that will be right for you.  Make sure you can loan equipment for a few weeks too to make sure your users and solutions work as they need to.

3. Lack of Remote support (MDM) Solutions

At the heart of any mobile solution has to lie a Device Management (DM) solution.  These days our businesses are counting on these little mobile Rugged PDA’s and the solution they run but if you’re not employing a partner and system that can quickly allow you to do common IT admin tasks whilst keeping the PDA’s in the field then you’re wasting you time.

4. Thin Reseller Expertise

How deep is the reseller expertise?  Do they understand the SDK’s of the devices they are selling?  Have they got Microsoft, Android Expertise and how actively are they using this?  Also do they have project management expertise, allowing them to not only manage your rollout but also potentially manage other partners in the development and rollout process?  You need someone to ensure everyone’s not blaming everyone else!2. Support

Check out the knowledge of the Rugged PDA hardware reseller, how much they get involved in the repair process, how much do they know about each device’s service products?  What do they do on top of this and are they leading with support at the heart of what they do?  If not they might just be trying to shift you the hardware and you could be stuck if….. sorry when you run into issues.

5. Passion-less Resellers

How much does your reseller freely give?  Do they blog, do they have conversations openly with their customers and are they offering free advice and help not just directly but also to other partners on a project?  You don’t to have to pay for some of the little but essential things that make all the difference.  The world is changing, it’s not about money any more, it’s about being the best and being passionate about what you’re doing.

6. Cheap Bespoke Software Option

We have issues even with some of the largest software partners we work with here, thats software plain and simple, and we’re not knocking it if you can get your courier solution for £5k but just make sure the software guys know about the mobile scenario.  When we develop solutions here we ensure all the little mobile things like battery and power management, GPS management and syncing correctly are all catered for.  Many people just think you need to convert a bit of .NET and you’re done!

7. Buying through network

I’ll put this simply.  Add all the above up, add to this someone who sees the solution element as the free bit and this is what you get when buying through a network partner.  It always seems to spell disaster.  Resellers wills ell you network now anyway so don’t cut out all the expertise that you need to run a solution for years without trouble.  The manufacturer support offerings alone will not give you timely, deep and genuinely helpful expertise when you need it most, a good reseller will and will remain impartial throughout.

If in doubt come and ask us here, we’ll openly help with any questions you have to give us a test!

www.ruggedandomobile.com








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